Terms & Conditions

DATA PROTECTION

All data is stored using password protection following the data protection privacy policy guidelines

SERVICES

Diva Designs for you will carry out alteration services as discussed and to the seamstress’s recommendations. All details will be recorded on alteration documents, discussed in full at the first fit and signed before any work is carried out.

Any variation or change to the services which will incur additional costs to Diva Designs for you will be met by the customer.

CANCELLATION

No service/order which has been accepted by Diva Designs for you may be cancelled by the customer, except with the agreement of Diva Designs for you and on the terms that the customers payment is non-refundable. Any additional costs occurred by and above the payment (including all other costs before the time of cancellation) will be charged to the customer.

PRICE AND PAYMENT TERMS

The price for the services shall be the price set out in the alteration documents, payable by the customer to Diva Designs for you for the full alterations agreed.

Diva Designs for you will be entitled to full payment as set out on the order/contract for the said services before they may be taken from the premises. Payment may be made by cash. debit card or credit card. (Please note American Express is not accepted).

DEFECTIVE GOODS

Upon collection all gowns shall be inspected by the customer for any defects, marks, stains and general condition. Removal of the gown from the premises of Diva Designs for you shall be assumed to be acceptance that the gown is in satisfactory condition. Diva Designs for you will not accept responsibility for damage or soiling of the gown once it has left the premises.

Any claim by the customer for any defect or damage of the gown which was not apparent on fitting/inspection will not be the responsibility of Diva Designs for you.

MEASUREMENTS

All alterations will be carried out based on the customer’s measurements, which will be taken at the first fit.

Diva Designs for you cannot be held liable for any change in the customer’s measurements between the date of first fit and the date of collection of the gown.

I have read and understand all Studio policies and agree to the terms and conditions therein.